Crystal Duco is an Annuity Operations Vice President for Highland Capital Brokerage. She has more than 14 years of insurance experience. Crystal joined Highland Capital Brokerage in 2010 when the Annuity Division was established. She specializes in revitalization of the team, demonstrating superior leadership skills during critical transition phases, creative marketing strategies, maintaining and establishing vendor relationships, and installing effective management processes. Crystal oversees the Annuity New Business, NBA, and Broker Contracting teams focusing on process improvement, quality assurance, and customer centricity.
Prior to this position, Crystal worked as an Annuity Director for Highland. This role allowed her to focus on case management, licensing and contracting processes, and agent relationship management. Prior to working for Highland, Crystal worked at Protective Life Insurance Company where she concentrated on quality assurance, new hire training, and exceptional customer service.
Crystal holds a Bachelor of Science degree in business management with a concentration in human resources. In her free time, Crystal enjoys spending time with her family and friends, and outdoor sports including kayaking and hiking.