
Customer Experience
Delivering exceptional experiences. Driving successful outcomes.
Advocating for our partners.
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How We Serve
The Highland Customer Experience team is obsessed with helping our partners achieve their goals. From onboarding to advocacy, we are here to help you grow your business. This effort is company-wide, with all employees in every department collaborating on innovative, customer-first ideas and processes—because your success is our success.

Who We Are
Meet the Customer Experience Team
We are committed to continuously improving our processes to provide a seamless, intuitive, frictionless, and engaging experience to our partners. We are passionate about driving results and successful customer outcomes with every interaction.

Angela Blackburn, FLMI
Assistant Vice President,
Customer Experience

Julie Rippeto
Customer Success Manager,
Customer Experience

Stephen Duenas
Customer Success Manager,
Customer Experience
Contact us today at wecare@highland.com.
