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Customer Experience

Delivering exceptional experiences. Driving successful outcomes.
Advocating for our partners.

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How We Serve

The Highland Customer Experience team is obsessed with helping our partners achieve their goals. From onboarding to advocacy, we are here to help you grow your business. This effort is company-wide, with all employees in every department collaborating on innovative, customer-first ideas and processes—because your success is our success.

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Who We Are

Meet the Customer Experience Team

We are committed to continuously improving our processes to provide a seamless, intuitive, frictionless, and engaging experience to our partners. We are passionate about driving results and successful customer outcomes with every interaction.

Crystal Duco

Crystal Duco

Vice President,
Customer Experience

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Angela Blackburn

Angela Blackburn, FLMI

Assistant Vice President,
Customer Experience

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Julie Rippeto

Julie Rippeto

Customer Success Manager,
Customer Experience

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Stephen Duenas

Stephen Duenas

Customer Success Manager,
Customer Experience

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Contact us today at wecare@highland.com.

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